Welcome to TactiFlex Sales Shop! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to reach out to our customer support team at [email protected].
Product Questions
What types of products do you offer?
We specialize in tactical gear, including belts & suspenders, gloves, holsters, magazine pouches, protective pads, slings, and vests. Our products are designed for durability and performance in demanding environments.
Are your products suitable for outdoor activities?
Yes, our tactical gear is designed to withstand various outdoor conditions, making it ideal for hiking, camping, hunting, and other outdoor activities.
Shipping & Delivery
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once processed, your order will be shipped using your chosen shipping method.
What shipping options are available?
We offer two shipping options: Standard Shipping via DHL or FedEx (10-15 business days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 business days).
Do you ship internationally?
Yes, we ship worldwide, except for some remote areas in Asia. Our global shipping network ensures your order reaches you no matter where you are.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
Returns & Exchanges
What is your return policy?
If you’re not satisfied with your purchase, you can return your items within 15 days of receiving them. Please ensure the items are in their original condition and packaging.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Can I create an account on your website?
Currently, we do not offer account creation. However, you can place orders as a guest and still enjoy all our services.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM CST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing TactiFlex Sales Shop. We are committed to providing you with the best tactical gear and a seamless shopping experience. Gear up with confidence and let us handle the rest!